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Whats the service history like? If its been serviced by Nissan then I'd put a call into them, see if they can help out in a 'goodwill' gesture sort of way - because that certainly shouldn't be happening on a car of that age. Or take it up with the dealer that sold it?

haaa _ see you have done - thanks!

Tang02. Thanks for the detailed and concise method of resolving this issue, I' m sure other members have (or will) experience this problem at some point

So, yes, indeed - it was the connecting wire that had popped off. Not really sure about how to fix I pretty much dismantled most of the dash - when in actual fact I now think I only needed to take the glove box and radio surround out. Quite easy really - all the trim pieces clip on so can be pulled out easy enough, then there were 8 ish screws holding the inner glove box in. Once thats out you can get to the back of the heater controls, where I managed to re-locate the loop end of the wire. Took a video of it once it was reconnected - although after this I did manage to bend the wire down a bit it wasn't as close to the top of the peg... I had actually ordered a new control panel from Ebay only £25), thinking something had snapped off inside it. Had I had to fit this the bottom console needs removing to give access to 2 screws holding the heater panel in - thankfully I didn't need to do this. https://www.ebay.co.uk/itm/254865205686.

sounds like the connector rod or cable is broken and would require the dash stripping out to investigate